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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael

May 13, 2026

5  out of  5
rating by Michael
"Loved working with James. Very knowledgeable and helpful.
Easy to work with.."
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Maria Vang

April 13, 2026

5  out of  5
rating by Maria Vang
"Been with Joseph for a few years now and they've been great to deal with whenever I need to make any changes or have issues"
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Tracy Mejia

February 26, 2026

5  out of  5
rating by Tracy Mejia
"I am satisfied with my experience with this location! Rose has been very helpful each time I reach out to her. She is kind and efficient."
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Isabella Coleman

January 27, 2026

5  out of  5
rating by Isabella Coleman
"James has been incredibly helpful and knowledgeable when assisting me with managing my policies. Initially, I honestly wasn't sure if I needed life insurance, but he took the time to really explain the benefits in a way that made sense for my situation. He was incredibly kind and encouraging throughout the whole process, never pushy, just genuinely helpful. Plus, the entire process was so much easier than I expected. Thankful to have had his help!"
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Chad Elliot

January 27, 2026

1  out of  5
rating by Chad Elliot
"Very frustrating to deal with and hard to get clear answers. Lots of jumping through hoops for simple things. Bizarre rules about what they do and don't cover. Even simple things like getting off of their promotions mailing list was too difficult. Not recommended."
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Ruomeng Xu

January 27, 2026

5  out of  5
rating by Ruomeng Xu
"Rose is super nice and responsive."
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Ethan Kallett

January 26, 2026

5  out of  5
rating by Ethan Kallett
"Good service, good price policies"
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kathleen louise kimball

January 21, 2026

5  out of  5
rating by kathleen louise kimball
"Agent researched and shared reasons for increase and was very helpful in managing payment! Thanks"
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Kristin Hanson

January 20, 2026

1  out of  5
rating by Kristin Hanson
"I called 1/12 to move my 1/17 payment to 1/24 since I got a new job and new pay schedule. I spoke to James. Who didn't do his job.
They charged me on 1/17 anyway and overdrafted my account. Called their corp customer service and was told "Refund in 24 hours". Then local rep James said 2 days. It's been 4 days and no refund and my account is still overdrafted from their failure. Now I have an email while I'm at work "login to pick what kind of refund you want" I have to wait until I'm using my laptop after work to tell them to just refund the card they used. I asked the local office to fix it and just refund my card "their system doesn't allow it"

So I would advise others to never sign up for auto pay or to trust that James can do his job.

I'm not interested in a response to this, you've already done damage to my account. I'm warning others of this negligence."
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Stefano

November 25, 2025

5  out of  5
rating by Stefano
"Great service , Rose is the best ."
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Wes Shiekh

November 24, 2025

5  out of  5
rating by Wes Shiekh
"Always help a lot with all my home & auto needs, thanks Rose..!"
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Kamsi Oramasionwu

November 11, 2025

5  out of  5
rating by Kamsi Oramasionwu
"Competitive price and helpful customer service!"
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Emily M

September 4, 2025

5  out of  5
rating by Emily M
"I had an excellent experience working with Rose from Statefarm. She was patient, professional, and extremely knowledgeable. I truly appreciated the thoughtful advice and recommendations she provided for both my home and auto insurance. She took the time to carefully walk me through my quote, making sure I understood every detail. Rose was also quick to respond and highly communicative throughout the process, which made everything seamless. By switching my insurance over to the new plan she recommended, I was able to get a great price on my coverage—and I’m very glad I made the switch!"
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Robert Shearer

August 1, 2025

5  out of  5
rating by Robert Shearer
"Jin has been incredibly helpful in addressing my questions and clearly explaining the process to ensure I received the best possible rates. Even when technical issues arose, he remained professional and composed, which has reinforced my confidence in working with State Farm."
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Wonho Kim

July 31, 2025

5  out of  5
rating by Wonho Kim
"I was very impressed with the professionalism at this agency. I needed to clarify some important details in my policy, and Jin Noh provided outstanding support. They were thorough in their research and gave me a clear, well-explained answer. It's reassuring to have an agent who is so diligent and responsive. Excellent service all around."
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Corey R.

July 25, 2025

5  out of  5
rating by Corey R.
"Jin really helped me out today with excellent customer service and good advice. So far switching to State Farm was a great decision."
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James Deal

July 16, 2025

5  out of  5
rating by James Deal
"Rose was very helpful and gave great suggestions to help get me a great price for renters insurance at my new place. A good experience all around."
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Alice Louie

June 19, 2025

5  out of  5
rating by Alice Louie
"We've been a customer of Joseph DeWaard's State Farm Insurance for the past 4-years. He and his team have taken care of us with our home and auto insurance. Most recently, we've been working with Account Manager, Jin Noh who helped us update our insurance policy and answered our questions on getting additional coverage. We've been very pleased with their knowledge and customer service."
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Leia Pecotte

June 19, 2025

5  out of  5
rating by Leia Pecotte
"I have been a customer of State Farm for many years and have consistently had positive experiences. Jin Noh has been particularly helpful, assisting me with a recent car accident, from initiating my claim to transferring my new car onto a plan. I would give a five-star rating."
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Juanita Benedicto

June 10, 2025

5  out of  5
rating by Juanita Benedicto
"So glad I found James at State Farm in Ballard. I was originally assigned another agent with my online quote, but James was much more helpful, quick to respond, and genuinely kind. He thoroughly explained my options and made the whole thing surprisingly easy. Highly recommend working with him and the people at this office!"
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Ravena Rampersaud

May 29, 2025

5  out of  5
rating by Ravena Rampersaud
"Jin has been great to work with. The office has been very responsive with questions and gives helpful recommendations and advice. They were even able to get me a better quote on my insurance. I would recommend"
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Liz Grossman

May 27, 2025

5  out of  5
rating by Liz Grossman
"I have had a wonderful experience with the agents at Joseph DeWaards State Farm Insurance office. Specifically, Jin Noh has been extremely helpful in setting me up with the proper auto, home, and life insurance coverage. He has been very kind and proactive in helping me get discounts I am applicable for and helping me figure out the process to obtain the drive safe discount. Overall he has made switching state insurance smooth, has been very open to my questions, and is very timely in his responses. Thanks for a great experience!"
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Briana Adhikusuma

May 6, 2025

5  out of  5
rating by Briana Adhikusuma
"Highly recommend this agent and his office! Needed to quickly switch my State Farm policy over to a new agent due to moving! Jin was my contact for this and has had excellent communication and pulled a policy together ASAP. Answered all my questions and has been a tremendous help!"
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Kathy Walker

April 16, 2025

5  out of  5
rating by Kathy Walker
"James was amazing to work with! Very prompt with answering any questions I had, very professional and a pleasure to work with! I would highly recommend James to anyone looking for insurance."
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Shivam Panwar

April 8, 2025

5  out of  5
rating by Shivam Panwar
"Jin noh, communicated very well and help out with smooth process without any issues. He was able to clarify all my doubts"